Director of AI & Digital Product
Data Enthusiast · AI Maximalist · Builder · Ecommerce Expert
A Vermonter who traded maple syrup for Brooklyn bagels. I spent 8+ years in ecommerce product and UX before genAI hit, and I’ve been obsessively building with it ever since.
Now I find the work that’s slow, manual, or rented from a SaaS vendor, and I build the production system that replaces it.
A multi-channel support platform that replaced a $15k/yr SaaS helpdesk. Email, SMS/MMS, and browser-based voice live in one threaded inbox with cross-channel merging, auto-assignment, and SLA auto-escalation. Migrated three years of history — tens of thousands of attachments and call recordings — with zero data loss.
» $15k+/yr helpdesk replacedA BigQuery + dbt warehouse unifying 10+ sources — storefronts, marketplaces, ad platforms, and payment processors — into one tested source of truth, including a custom ingestion service I built when vendor tooling fell short. It’s the backbone for reporting, forecasting, and internal AI tools.
» 10+ sources, one source of truthA two-location demand-planning engine that models stockouts, open POs, promo lift, cannibalization, and backorder behavior to produce per-SKU, day-level reorder timing. A revenue-target mode converts a forward revenue plan directly into purchasing decisions.
» Per-SKU, day-level reorder timingA data-driven returns program pairing PDP changes with a custom checkout extension that flags incompatible SKUs in real time, before purchase. Cut the return rate 40% relative by combining analysis with prevention at the point of sale.
» 40% fewer returns
AI-powered customer support chatbot trained on an extensive product and company knowledge base. Handles high-frequency inquiries across the customer journey to reduce support load and improve response times.
» Live — deflects high-volume inquiries
Ecommerce platform for creating wall art through seamless integration between AI image generation and print-on-demand services. Built end-to-end solution from AI image generation to doorstep delivery with seamless Stripe checkout and automated print fulfillment.
» Fraction of traditional custom art costs
Enterprise-level retail analytics for any business without technical expertise or expensive BI tools. Connects securely to Google Sheets data and delivers comprehensive sales, inventory, and web metrics through intuitive visualizations and filters.
» Enterprise capabilities for any business size
Makes complex technical analysis accessible to all traders by translating multiple indicators (Bollinger Bands, RSI, MACD) into clear buy/sell signals and human-readable insights. Features customizable trading presets for different investment strategies.
» Technical analysis made accessibleProcesses millions of global news mentions to analyze economic uncertainty trends without local storage infrastructure. Built with configurable architecture that adapts to analyze any keyword, delivering insights through interactive time series and word cloud visualizations.
» Millions of mentions processedDriving growth through strategic product development, optimization, and user-centric design.
Creating intuitive, engaging user experiences through research-driven design methodologies.
Optimizing digital experiences through data-driven experimentation and analysis.
Architecting and shipping production AI systems that replace manual work and SaaS tools.
Building the data and software backbone that internal tools and decisions run on.
Transforming raw data into actionable insights to drive strategic decision-making.
Building and leading high-performing teams across multiple disciplines.
Interested in discussing potential opportunities or collaborations? Feel free to reach out through any of the channels below or use the contact form.